Reservation Fee
PAC Audiology is implementing a new appointment reservation fee and no-show policy starting June 3, 2024.
Why am I being charged a $50 reservation fee for a new appointment?
Patients booking a first-time appointment will be charged $50 to reserve their appointment. When patients show up for their appointment, the fee will be applied as credit for a copay or deductible. If there is no balance after the claim is processed, it will be refunded or used for future credit. When a patient does not show up for an appointment or does not cancel 48 hours prior to their appointment, it impedes our ability to provide expeditious appointments to other patients that have an urgent need for one and increases waiting times for everyone. Any cancellations after 48 hours' notice will not be refunded.
What happens if I have a true emergency?
We will refund patients that did not show up due to a true medical emergency. To obtain the refund please bring written proof from a healthcare practitioner or facility to attest to the emergency. When inclement weather dictates office closure, patients will be rescheduled or refunded their fee. Other emergencies such as a car breakdown will be considered on a case-by-case basis (will require written proof).
We appreciate your kind understanding.
PAC Audiology Staff
