Privacy Policy

Effective Date: May 1st, 2026

PAC Audiology ("we," "us," or "our") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website (pacaudiology.com), schedule an appointment, receive services from our practice, or otherwise communicate with us.

By using our website or our services, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you contact us, schedule an appointment, complete patient forms, or use our website, including:

Name, address, phone number, and email address
Date of birth and demographic information
Insurance information and payment details
Emergency contact information
Medical, hearing, and balance health history
Information you submit through contact forms, appointment requests, or online patient forms
Records of communications with our team

Protected Health Information (PHI)

As a licensed healthcare provider, PAC Audiology collects, maintains, and uses Protected Health Information (PHI), which is governed by the Health Insurance Portability and Accountability Act (HIPAA). The use and disclosure of your PHI is described in detail in our Notice of Privacy Practices, which is provided to all patients and available upon request.

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and approximate location
Device type, browser type, and operating system
Pages visited, time spent on the site, and referring website
Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect for purposes that include:

Scheduling, confirming, and managing appointments
Providing audiology, balance, tinnitus, hyperacusis, misophonia, and related services
Processing insurance claims, billing, and payments
Communicating with you about your care, test results, and follow-up needs
Sending appointment reminders, follow-up messages, and billing notices (including by SMS, with your consent)
Responding to inquiries, questions, and requests
Coordinating your care with referring providers and other healthcare professionals
Improving our website, services, and patient experience
Complying with legal, regulatory, and professional obligations
Protecting the rights, safety, and property of our patients, staff, and practice

How We Share Your Information

PAC Audiology does not sell or rent your personal information. We share your information only in the limited circumstances described below:

For Treatment and Healthcare Operations: With other healthcare providers involved in your care, such as your primary care physician, ENT specialist, neurologist, or other referring or consulting providers, in accordance with HIPAA.
With Business Associates and Service Providers: With trusted third-party vendors who assist us with practice operations, such as electronic health records, scheduling software, billing and insurance processing, secure messaging, IT services, and website analytics. These vendors are bound by confidentiality obligations and, where applicable, HIPAA Business Associate Agreements.
With Insurance Companies and Third-Party Payers: To verify benefits, process claims, and obtain payment for services rendered.
For Legal and Regulatory Reasons: When required by law, regulation, court order, subpoena, government investigation, public health reporting, or to protect the safety and rights of patients, staff, or the public.
With Your Written Authorization: For any purpose not otherwise permitted by law, only with your signed authorization.

SMS Consent: SMS consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and remember preferences. You can adjust your browser settings to refuse cookies, but doing so may limit some functionality of our website.

Data Security

PAC Audiology implements reasonable physical, administrative, and technical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. As a HIPAA-covered entity, we follow industry-recognized standards for healthcare information security. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have rights regarding your Protected Health Information, including the right to:

Inspect and obtain a copy of your medical records
Request corrections or amendments to inaccurate information
Request restrictions on certain uses and disclosures
Receive an accounting of certain disclosures
Receive confidential communications by alternative means or at alternative locations
File a complaint if you believe your privacy rights have been violated, without fear of retaliation

To exercise any of these rights, or to request a copy of our Notice of Privacy Practices, please contact our office at the information below.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children online without parental consent. Pediatric patients receive services through their parents or legal guardians, who provide all required information and consents on the child's behalf.

Third-Party Links

Our website may contain links to third-party websites operated by other organizations. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The most current version will always be posted on our website with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

PAC Audiology
‍1370 116th Ave. NE, Suite 201
Bellevue, Washington 98004
Phone: 425-455-0526
Website: pacaudiology.com

Contact us